sharon dolak

Dental Dispute Resolution
121 Olive Street
Keller, TX 76248

(817) 781-7910

Sharon@SharonDolakMediation.com
DentalDisputeResolution.com


TOPICS:

  • Communication
  • Conflict Resolution
  • Human Relations
  • Practice Management
  • Virtual Presentations

Sharon Dolak, MDR, RDH

Is your team struggling to escape long-simmering disagreements and interpersonal tensions?

Too often, conflicts in a dental practice are addressed in one of two ways–by ignoring them and hoping they’ll go away (they won’t), or by coming down too hard, overmanaging or firing people, hoping that will fix the problem (it won’t).

Sharon Dolak specializes in teaching dental workplace communication techniques that reduce tension, salvage professional relationships, and help resolve costly, chronic disputes. Utilizing proven methods that set aside destructive communication patterns, Sharon’s training programs enable professionals to work collaboratively and empower them to find their own lasting, constructive resolutions.


What does that look like in a dental office?

Bickering. Gossip. Simmering resentment. Micromanagement. It all adds up to poor communications and errors that may affect patients and certainly affect the practice bottom line.

Too often, conflicts in a dental practice are addressed in one of two ways–by ignoring them and hoping they’ll go away (they won’t), or by coming down too hard, overmanaging or firing people, hoping that will fix the problem (it won’t).

But there are proven methods that can help restore peace and cooperation in the practice. Rescue your workplace relationships, maintain a supportive environment, and prevent future issues by getting to the heart of the matter so you can have a happier, more productive work environment.

In this content rich, timely presentation, Sharon Dolak, MDR, RDH gives dental professionals the tools to resolve conflict on their own. Find a pathway to resolution by acquiring the skills needed to guide your own constructive, candid communications.

Learning Objectives

  • Define conflicts in terms of incompatible needs, goals, beliefs, and values
  • Enumerate the stages of conflict and why we get stuck
  • Clarify the importance of interests (versus positions)
  • List ground rules that set the stage for productive conflict resolution
  • Define the difference between assertive, aggressive, and passive communication
  • Identify the steps of a collaborative, cooperative problem-solving process
  • Practice constructive listening skills, finding common ground, assertive communication, and developing conflict-solving options focused on mutual gain
  • Empower employees to defuse future conflicts—before they take root

Suggested Format: Lecture or Workshop; Partial Day (up to 4 hours)
Suggested Audience: Dentist and Full Team


Optional Course Content:  

Help participants uncover and explore their response to conflict through a Thomas-Kilmann Conflict Mode Instrument (TKI) assessment, which determines their specific conflict response mode. This clarity and new skill enables participants to respond as situationally appropriate.

 

Sharon received her Mediation Certificate in 2006 from Texas Woman’s University and her Mediation Dispute Resolution from Mediators Without Borders.

A practicing Registered Dental Hygienist for over 30 years, she teaches a unique blend of evidence-based mediation skills and real-world, practical insights gleaned from experiences in the dental world.

In 2013, Sharon completed Mediation Dynamics training that satisfies the standards of the Texas Mediation Trainers Roundtable and Texas Mediator Credentialing Association, the highest credentials for mediators in the state of Texas.

Professional Designations

  • Texas Association of Mediators,Full Member
  • Tarrant County Association of Mediators, Member
  • Texas Mediator Credentialing Association, Credentialed Mediator Professional Designations
“In appreciation of your dedication to our practice, to your career and to our patients. Thank you very much for your ideas, implementations and patience/calmness you bring to all of us.”

—Dr.’s R. Lauck and J. Corley


“Sharon has an unusual ability to analyze a process or situation, especially those involving human interactions, get quickly to the heart of the matter then facilitate positive change for individuals and groups. What is noticeable about Sharon is her character, her commitment to her work, and her determination to continuously improve through helping others to do the same.”

—R. Sheehan

Why choose Sharon?
  • A practicing Registered Dental Hygienist for over 30 years, she teaches a unique blend of evidence-based mediation skills and real-world, practical insights gleaned from experiences in the dental world.
  • Sharon Dolak, MDR, RDH, specializes in teaching dental workplace communication techniques that reduce tension, salvage professional relationships, and help resolve costly, chronic disputes.
  • In 2013, Sharon completed Mediation Dynamics training that satisfies the standards of the Texas Mediation Trainers Roundtable and Texas Mediator Credentialing Association, the highest credentials for mediators in the state of Texas.
  • Sharon received her Mediation Certificate in 2006 from Texas Woman’s University and her Mediation Dispute Resolution from Mediators Without Borders.

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