nancy miller, dental speaker at jameson management
Nancy Miller, RHD, BA

Jameson Management
Green Bay, WI

(877) 369-5558


  • Business / Financial
  • Case Acceptance
  • Clinical
  • Dental Hygiene
  • Hands-On Workshops
  • Periodontics
  • Practice Management

Nancy Miller, RDH, BA

Nancy’s area of expertise is in clinical procedures and periodontal therapy and instrumentation. She promotes the concept of the entire team being involved in periodontal treatment and continuous care of their patient base. Nancy has provided extensive knowledge and expertise to the profession through writing, lecturing, advising and supporting several large endeavors over the years. The passion runs deep and the results are great when Nancy has the opportunity to invest into a high-performing dental team.


What you say and how you say it determines how your patient hears it and understands it, and how they ultimately value and act on the message.
How can we expect our patients to value our time if we unwittingly diminish the importance of what we are doing? How can we expect patients to willingly accept beneficial treatment if they don’t understand what they are being offered?

Learning Objectives

  • Build value for the Hygiene Appointment
    • Professionalism personified
    • The Stakeholder mentality
    • Raving Fan Service
  • Critical Communication for treatment acceptance
    • Strong words vs. weak words
    • Scripts to make your message heard
    • 3 x 5 Handoff to an appointment successfully scheduled and kept
  • Collaborative diagnosis and treatment planning
    • Make it Simple
    • Make it Clear
    • Make it Relevant
    • Make it Productive
  • The Productivity Booster to Treatment
    • Paradigm shift for patient care
    • Clear the path to “yes”
    • How the Dental Hygiene Assistant Model pays for itself

Suggested Format: Workshop, Lecture — Up to 4 hours
Suggested Audience: Dentist and Team Members

Your hygiene department should be the force moving the rest of your practice forward. It’s calculated that approximately 60% of the productivity in the doctor’s treatment room comes from the hygiene room. Calculating how to keep the hygiene department running smoothly and efficiently will ensure the practice a healthy, long life.

And the hygiene team is more than the hygienists; it includes support from the Business Team, Restorative Clinical Team, and the Dentist. In order to gain “case acceptance” from the patient and to calculate the hygiene team’s effectiveness, the whole team must understand the total Hygiene Department mission and objectives.

Calculating optimum productivity requires understanding “the numbers” and what they mean in terms of care delivered to your patients.

Business Side Highlights:

  • Performance benchmarks to assess department efficiency
  • Increasing current knowledge of dental disease/disorder
  • Technological assistance in efficient delivery of care
  • Increasing treatment acceptance via case presentation skills
  • Increasing patient understanding of dental benefit plans
  • Considering utilization of assistants for optimum performance
  • Patient retention strategies for long lasting relationships

Learning Objectives:

  • Understand department benchmarks and optimize department efficiency Correlate the oral-systemic health connection
  • Have awareness of the new treatment paradigms and technologies
  • Present treatment options in a manner to gain acceptance
  • Know how to implement a hygiene assistant
  • How to calculate hygiene retention and strategies to an efficient system

Suggested Format: Workshop, Lecture — Up to 4 hours
Suggested Audience: Dentist and Team Members


Nancy develops and presents continuing education courses through group presentations with some hands-on participation and individualized hands-on courses in the clinician’s own practice setting.

She practices dental hygiene clinically, is a Clinical Advisor with Jameson Management, and is a Hu-Friedy Key Opinion Leader. You will often find her at Dental Trade Shows in the Hu-Friedy booth.

She specializes in power scaling and polishing theory and applications, and also in the business aspect of clinical hygiene practice.

“Nancy is a well spoken and engaging speaker — thanks for putting so much work/care into your presentation.”

“Very relaxed, but thorough coverage of what can be a confusing topic.”

“Very well organized, down to earth presentation.”

“Nancy is very entertaining and knowledgeable on her subject.”

  • Atlanta Seattle Study Club
  • Colorado Dental Hygiene Association
  • Dental Hygiene Association of Greater NYC
  • Harper Community College (multiple)
  • Hu-Friedy Educate the Educator Conferences (multiple)
  • Maine DHA
  • Missouri DHA
  • North Carolina DHA
  • NWTC Dental Day 5-2017
  • Oneida Health Care Center 5-2017
  • Wisconsin Dental Association Meeting
  • Yankee Dental Congress
Why choose Nancy?
  • Nancy’s area of expertise is in clinical procedures and periodontal therapy and instrumentation.
  • Nancy’s presentations promote full team involvement in periodontal treatment and continuous patient care.
  • Nancy was honored as one of the Top 25 Women in Dentistry, 2016, by Dental Products Report.
  • Awarded the Carol Bensen Outstanding Service Award in 1998 by Wisconsin Dental Hygiene Association.
  • She is a practicing hygienist and a Hu-Friedy Key Opinion Leader.
  • Nancy specializes in power scaling and polishing theory/applications, and business aspects of clinical hygiene practice.





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Presentation(s) must qualify for CE Credits?  yes  no  

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