213 1st Street
Farmington, MN 55024-1003
- Conflict Resolution
- Crisis Management
- Emotional Intelligence
- Grief Management
- Health and Wellness
- Practice Transistions
- Stress Management
- Team Building
Kimberly Harms, DDS
Conflict got you down? Is there a crisis or transition in your office? Do you struggle in managing patients with emotional and physical pain? If so, Kim Harms, The Dental Mediator, can help!
Kimberly Harms, D.D.S. has been around the block when it comes to dentistry. She practiced dentistry in a public health setting (as an enlisted officer in the U.S. Public Health Service), as a dental office associate, and for most of her career, as co-owner (with her husband Jim) of a private practice in Farmington MN. She developed a pilot project for the state of Minnesota to deliver care to developmentally disabled patients living in group homes which is still going strong 28 years later.
Dr Harms served as an Assistant Clinical Professor of operative and hospital dentistry at Loyola University School of Dentistry in both the clinical and hospital dentistry programs. She has lectured internationally and currently is working with dental schools in Rwanda and Mongolia and women’s groups in Georgia and Armenia.
Office turmoil got you down?
Without a formal resolution method, conflict can cause staff members and patients to seek their own solution by changing jobs or dentists. At the same time, the dentist/patient relationship is being threatened by outside sources. Negative media stories and self-proclaimed internet gurus are increasing while government and insurance interference is also on the rise.
Improve communication skills and learn how to effectively manage disagreements with patients and other team members. Gain an process for improving the management of clinical and administrative errors through a focus on verbal skill development. Learn how to accept appropriate responsibility, address concerns with empathy and provide resolution acceptable to both parties. Explore the principles of civil mediation which are designed to help those in conflict resolve their differences through the use of a neutral party.
Conflict is universal. Dr. Harms will share stories of successful conflict management resolution from her work with groups in Rwanda, Mongolia, Georgia and Armenia. Any office that has had a patient complaint or more than one employee will benefit from this seminar.
- Understand and be ready to implement time tested methods of conflict resolution and trust building that work for those from Generation Z through Baby Boomers.
- Describe different personality types and their unique perspectives and reaction to stressful situations.
- Understand the basic pillars of trust. Learn how hard it is to build trust and how easily trust can be destroyed.
- Build confidence in managing conflict using basic mediation techniques.
- Master specific techniques and verbiage to minimize damage after a clinical or clerical error.
Suggested Format: Partial day, Full Day, Keynote, Combination lecture/workshop. Will customize to audience.
Suggested Audience:Dental Assistant, Dental Hygienist, Dentist, Family Members
Dental anxiety is rampant in today’s society. Stress levels are up and as life expectancies rise so do grief expectancies. Some of our patients suffer from a diagnosed mental illness. Our staff members are also affected by emotional issues. Passive-aggressive behavior and workplace bullying can cause significant emotional pain. This seminar is designed to help the dental practitioner focus on the emotional needs of the patient attached to the tooth and staff member that is struggling. This seminar will help the participants understand the physical and emotional effects of grief, the differences between grief and mourning and the tasks of mourning. It will describe the effects of various types of loss, pain and suffering, but also the concepts of resilience, humor and joy. Optimal care requires optimal understanding and this course is designed to increase our understanding of emotional issues occurring in our patients, our staff members and even in our own families.
- Identify the connection between emotional pain and dentistry.
- Describe the difference between mourning and grief and differentiate the specific features of the four tasks of mourning.
- Define the various emotional illnesses which may affect our patients and our staff and understand how to adjust treatment or managerial behavior.
- Recognize the dental repercussions of emotional illness, stress and grief.
Suggested Format: Partial day, full day, keynote
Suggested Audience: Dental Assistants, Dental Hygienists, Dentists, Family Members
The opioid crisis has reached epidemic levels. As dentists we are trained to manage acute pain, but frequently patients suffering chronic pain seek our help. This seminar is designed to help practitioners understand the differences be-tween acute and chronic pain and learn how to effectively manage both. As a dentist and a graduate of the Mayo Clinic’s Pain Rehab Program, Dr Harms has a unique perspective from both sides of this issue. Participants will learn about the causes, costs and effective treatments for pain. The side effects of pain such as depression, anxiety and stress as well as complimentary and alternative medical options will also be discussed. With the ever increasing focus on the use of opioids in the dental practice, this information is essential for every staff member to understand.
- Describe the difference between active and chronic pain.
- Discuss the numerous costs (financial, physical and emotional) of chronic pain.
- Understand the latest recommendations for the treatment of active pain.
- Review the numerous long and short term treatments for chronic pain.
Suggested Format: Partial day, keynote
Suggested Audience: Dental Assistants, Dental Hygienists, Dentists
In an era of easy website development and internet access, anyone can claim to be an expert in dentistry. Sometimes even traditional media stories can be confusing to our patients. This seminar is designed to help dental professionals educate their patients to critically analyze information they are receiving from media outlets. We will also discuss such timely topics as oil pulling, tooth regeneration and fecal bacteria on our toothbrushes.
- Describe the 6 ways to create a fan base.
- Review the most frequently searched online dental topics and the credentials of those providing online information.
- Develop a customized information sheet to help patients discern the credentials of online “experts”.
- Become your patients first and most trusted source of dental information by expanding your verbal skills when discussing controversial dental health issues and developing an office-wide patient education system.
Suggested Format: Partial day, keynote
Suggested Audience: Dental Assistants, Dental Hygienists, Dentists
Conflict, grief or transition issues can cause chaos in a dental office and few offices have a formal way to manage the anxiety and tension. This program is designed to use conflict resolution education and a formal mediation process to give your staff the tools necessary to manage their issues and relationships in a harmonious way. Dr Harms will customize a seminar of appropriate length to address the specific issues at hand and build trust among staff members. She will then work with individual staff members to help them work together in a positive way to decrease stress and tension. In some cases she will enter into a non binding mediation process to address specific needs. A follow up in one month, three months and 6 months will be included.
It is important to remember that mediation is a process designed to allow participants to work differences out among themselves. If mediation fails, it is usually followed up by arbitration. In the dental office the arbitrator is typically the practice owner! Mediation is an excellent way to ensure employees that all voices are heard.
Dr. Harms was the first woman President of the Minnesota Dental Association, served on the American Dental Association’s Council on Governmental Affairs and was Chair of the American Dental Association’s Council on Communications. She has received numerous awards including the Minnesota Dental Association’s Distinguished Service Award, The American Student Dental Association’s Advocate of Excellence Award, an African Founders Award from Mshale Newspaper, First Friend of the University of Rwanda and the American Dental Association’s Access to Care Award. She has lectured internationally and currently is working with dental schools in Rwanda and Mongolia and women’s groups in Georgia and Armenia.
For over 20 years Dr. Harms served as a National Spokesperson and Consumer Advisor for the American Dental Association and has appeared on their behalf on the Today Show, CNN, Fox News, National Public Radio and network affiliates such as CBS, NBC and ABC. In addition she has been quoted in The New York Times, Wall Street Journal, Washington Post, USA Today, Chicago Tribune, Consumers Digest, Shape Magazine, Good Housekeeping, Buzz Feed, Cosmopolitan and numerous other print and internet publications. She was the author of an article featured in Northwest Dentistry that received the International College of Dentists award for Leadership in Journalism for 2016.
Dr Harms is former grief counselor and is currently a civil mediator. She is a designated “Qualified Neutral” in the state of Minnesota.
- AIC Basic, Intermediate and Advanced Implant Course Instructor, Sponsored by Hiossen (2007-2016)
- Academy of General Dentistry National Meeting
- Greater New York Dental Meeting (multiple)
- Philadelphia Dental Society Meeting
- Chester-Delaware County Dental Society
- Implant Study Club; Richmond, IN
- Monmouth Medical Center: Drs. Elbaum Study Club
- Kuraray Seminar; Coatesville, PA
- Special Care in Dentistry Meeting
Why choose Dr. Harms?
- Dr. Harms has lectured internationally and currently is working with dental schools in Rwanda and Mongolia and women’s groups in Georgia and Armenia.
- For over 20 years Dr. Harms served as a National Spokesperson and Consumer Advisor for the American Dental Association and has appeared on their behalf on the Today Show, CNN, Fox News, National Public Radio and network affiliates such as CBS, NBC and ABC.
- Dr. Harms developed a pilot project for the state of Minnesota to deliver care to developmentally disabled patients living in group homes which is still going strong 28 years later.
The Eric Harms Memorial Library Project
Ten years ago Dr Harms lost her son Eric, a student at Columbia University, to suicide. In his memory she has established 30 libraries in Rwanda including a dental library and computer lab for the University of Rwanda School of Dentistry. Dr Mumena, the Dean of the Dental School has credited this project with helping the new University of Rwanda School of Dentistry receive accreditation. Twenty percent of Dr. Harms’ honorarium will go directly to shipping books and computers to Rwanda.
Articles by Dr. Harms
Keeping Out of Harms Way: Managing the Perils and Pitfalls of a Life in Dentistry. (Winner of the International College of Dentistry 2016 Leadership in Journalism award)
Passive-Aggressive Behavior in the Dental Office (NWD)
Dentistry and Depression (NWD)
Lost in Transition (NWD)
The Trust Edge, Does Your Practice Have It? (NWD)
Reading, Writing, Redemption, Rwanda (NWD)
Cardiac Transplantation / Dental Considerations (JADA)