- Conflict Resolution
- Crisis Management
- Emotional Intelligence
- Fear / Apprehensive Patients
- Grief Management
- Health and Wellness
- Practice Transistions
- Stress Management
- Suicide Prevention
- Team Building
Kimberly Harms, DDS
Conflict got you down? Are you feeling the effects of a crisis or transition in your office? Do you struggle to treat patients with emotional and physical pain? Dr. Kim Harms, The Dental Mediator, can help!
Exceptional clinical dentistry is a must when developing a successful practice, however even the best clinical care can be undone in the patient’s mind by an uncomfortable experience in the office. The slightest hint of antagonism, competition, bitterness or resentment among team members can destroy the trust that should result from an otherwise outstanding clinical experience. If an emotional loss or illness is at all involved in the equation, the results can be catastrophic. Dental professionals need to be proactive in creating a harmonious work place environment that gives patients and staff members a safe and predictable path to understanding each other’s needs, resolving conflict and preventing an office crisis.
Dr. Harms offers a unique perspective in the areas of crisis, loss and conflict management. She draws from 30 years of clinical dental practice experience, numerous leadership roles and 21 years as a National Spokesperson for the American Dental Association. She has personally experienced catastrophic loss including the suicide death of her mother and son, nerve damage ending her clinical career and cancer, organ transplant and heart surgeries affecting her husband Jim. She is also qualified as a neutral mediator in the State of Minnesota. Dr. Harms’ mission is to help attendees gain the knowledge and skills to be able to work their way through inevitable loss, transition, conflict and crises.
Why choose Dr. Harms?
- Dr. Harms has lectured internationally and currently is working with dental schools in Rwanda and Mongolia and women’s groups in Georgia and Armenia.
- For over 20 years Dr. Harms served as a National Spokesperson and Consumer Advisor for the American Dental Association and has appeared on their behalf on the Today Show, CNN, Fox News, National Public Radio and network affiliates such as CBS, NBC and ABC.
- Dr. Harms received the ADA Access to Care Award for a pilot program she developed for developmentally disabled patients living in group homes which is still going strong after 28 years.
The Eric Harms Memorial Library Project
Ten years ago Dr Harms lost her son Eric, a student at Columbia University, to suicide. In his memory she has established 30 libraries (over 140,000 books and computers) in Rwanda including a dental library and computer lab for the University of Rwanda School of Dentistry. Dr Mumena, the Dean of the Dental School has credited this project with helping the new University of Rwanda School of Dentistry receive accreditation. Twenty percent of Dr. Harms’ honorarium will go directly to shipping books and computers to Rwanda.
Articles by Dr. Harms
Keeping Out of Harms Way: Managing the Perils and Pitfalls of a Life in Dentistry. (Winner of the International College of Dentistry 2016 Leadership in Journalism award)
Passive-Aggressive Behavior in the Dental Office (NWD)
Dentistry and Depression (NWD)
Lost in Transition (NWD)
The Trust Edge, Does Your Practice Have It? (NWD)
Reading, Writing, Redemption, Rwanda (NWD)
Cardiac Transplantation / Dental Considerations (JADA)