The dental industry is in a state of flux that rivals any other time in dental history.
When dental team members produce at a high level, feel job satisfaction and understand industry trends, practice profitability increases.
Kevin Henry’s insider perspectives, tips and tools help participants overcome obstacles in dentistry’s changing landscapes. With 16 years in the dental publishing industry and as an advocate of today’s dental assistant, Kevin speaks to dental audiences across the nation on topics that empower dental teams.
Dental assistants want to be compensated fairly, feel respected and look forward to the work they love to do.
Every day, dental assistants face a variety of challenges in their job. How those challenges are met can affect the professional and personal lives of these valuable team members. In this fast-moving and interactive course, dental assistants will learn how to identify the issues that can “get under their skin” and how to deal with them.
We’ll explore the typical dental assistant’s four main job-related concerns (money, respect, teamwork and attitude) and identify steps to embracing one’s own potential and leadership mindset. Additionally, dental assistants will learn why they are a key part of the dental practice’s business success and what they can do to not only enhance their own careers, but also the bottom line of the business.
Learning Objectives
Identify on-the-job challenges that could affect performance and happiness
Understand the steps that can be taken to minimize the effects of those challenges
Explore how to have a more productive and fulfilling career as a dental assistant
Suggested Format: Up to Half-Day; Interactive Lecture Format Suggested Attendees: Dental Assistants; Dentist and Team
When there is turmoil between the front office and the back office, patients feel it.
Patients sense frustration and see it on our faces when we’re disappointed in a team member or even our doctor. Tension and stress divide a team, impacting productivity, profitability and patient care. Together, we will define and develop standards for the well-calibrated team. Ignite your team, turn conflict into cooperation and realize your full practice potential!
In this interactive, energizing course, Kevin and Dayna share clinical and administrative systems that strengthen respect, clarify expectations, remove roadblocks and leave both teammates and patients feeling better about the interaction. These simple, powerful tools and protocols can be implemented in the office immediately, transforming your team from frustrated to fantastic!
Learning Objectives
Identify the daily challenges that affect team performance, productivity and patient care
Dissect each battle and learn how to create systems the entire team can agree on
Learn how to put these systems in place and attain cohesiveness in your team
Practice verbal skills that create better communication with your team and trust with your patients
Discover how every team member can feel valued at the end of the day
Takeaways:
Sample verbal skills to take back to the office and practice with your team
Tips to use with your practice management software
Suggested Format: Up to Half-Day; Interactive Lecture Format Suggested Attendees: Doctor and Team
In his 16-plus years serving as the managing editor of Dental Economics and group editorial director for Dental Products Report, Kevin Henry has seen a lot of mistakes made by dental practices around the country. Some have caused a practice to lose team members. Some have caused a practice to lose a significant amount of money. One even cost a dentist his license. Learn how to avoid the mistakes these practices made in this fast-paced, informative lecture that will have audiences thinking about the way they do business. No one likes to admit they’re doing something wrong. In today’s competitive environment, dentists and dental team members need to know what they’re doing right … and what can be improved.
Learning Objectives
Explore the biggest mistakes that cost a practice countless hours and resources
Identify how to avoid these mistakes in your practice
Learn which systems must be in place and how to maximize cohesiveness in your team
Develop verbal skills that foster communication between team members and build trust with patients
Discover how team members impact the bottom line of the practice … and its success
Takeaways:
Solid practice management ideas that can be quickly implemented into the practice
A worksheet that lists some of the most problematic areas in the practice … and how to avoid those problems
Suggested Format: Up to Half-Day; Interactive Lecture Format Suggested Attendees: Dental Assistants; Dentist and Team
With the rapid growth of group and corporate dental practices, how will smaller, solo practices maintain their patient base and keep up?
ICD-10 is coming! All practices must incorporate the new system, yet there is much confusion as to how to code for insurance reimbursement.
The dental industry is in a state of flux that rivals any other time in dental history. With changes in the insurance industry, group practices growing at astonishing rates, and patients becoming more and more knowledgeable and thrifty with their dollars, it can be a tough time to be a dentist or dental team member. However, it is possible to overcome obstacles and make this year the best your practice has ever seen.
In this fast-moving presentation, industry experts Kevin Henry and Teresa Duncan bring insight and help attendees understand what’s really happening in dentistry and what trends should be taken note of… and which can be ignored. Using real data from the best sources available and exclusive survey results, Kevin and Teresa present information that simply can’t be found elsewhere.
Co-Presented with Teresa Duncan, MS
With over 20 years’ experience in healthcare, Teresa Duncan’s areas of expertise include revenue protection and helping practices establish solid management systems.
Learning Objectives
Learn why shifting demographics of today’s dental patient and the next generation of dentists will affect your practice
Pinpoint the impact ICD-10, SNODENT and other regulatory changes will have on your business
Discover how group practices are growing and changing dentistry’s landscape
Explore real-time practice-management trends that will boost your practice’s bottom line
Suggested Format: Up to Half-Day; Interactive Lecture Format Suggested Attendees:Dentist and Team
An advocate of today’s dental assistant, Kevin Henry speaks to dental audiences across the nation on topics that empower dental assistants, helping them recognize the leadership role they hold in the practice.
With 16 years in the dental publishing industry, Kevin is the former managing editor for Dental Economics and group editorial director for Dental Products Report. He was named as one of the top five influential voices in the industry on Twitter (@kgh23).
In Kevin’s former life, he was a public relations director for NAIA, a national small college sports organization. He is currently a beat writer for the Colorado Rockies and a former beat writer for the Denver Nuggets. Living in Colorado, Kevin loves to be outdoors whether it be hiking, skiing or white water rafting.
Memberships
Association of Healthcare Journalists, Member
Speaking Consulting Network, VIP Member
Academy of Dental Management Consultants, VIP Member
Founder and Past Editor, Modern Dental Assistant electronic newsletter
Founder and Past-Editor, Dental Assisting Digest electronic newsletter
Academy of Dental Management Consultants
American Association of Dental Office Managers
Buffalo Niagara Dental Meeting
Charter Oak (Connecticut State) Dental Meeting
Eco-Dentistry Association
Mid-Continent Dental Congress
Oregon Dental Conference
Organization for Safety, Asepsis and Prevention (OSAP) Symposium
Pacific Northwest Dental Conference
Rocky Mountain Dental Convention
Sikka Summit
Speaking Consulting Network
Western Regional Dental Convention
Yankee Dental Congress
“Kevin is a fantastic speaker. He is keenly aware of the challenges that dental assistants face every day. Not only does he address tough topics, more importantly the attendees leave the class feeling encouraged. Kevin holds the attention of his audience with enthusiasm. It’s speakers like him that are advancing the dental assisting profession.”
—Kristen Barden, FAADOM
“I could appreciate that Mr. Henry understands the pitfalls of the industry. He gave us some real tangible tools to help us work through some issues that arise in our field.”
“I really enjoyed attending Kevin’s course along with my dental assistants. Fun and interactive, the course also enlightened me as to the perspective of dental assistants on their role as part of the dental team.”
—Jeff Rosow, DMD
“Enjoyable, interactive, and a great opportunity to network and share with other dental assistants.”
—Lois Villa, CDA
“I loved the class. Amazing speaker and communicator.”
“The class was great! Very helpful and interactive.”
Why choose Kevin?
With 16 years in the dental publishing industry, Kevin is the group editorial director for UBM Medica’s dental division, consisting of: Dental Products Report, Modern Dental Assistant, Dental Practice Management, Digital Esthetics, Modern Hygienist, Modern Dental Business, and more.
Kevin was named as one of the top five influential voices in the industry on Twitter (@kgh23).
He has been public relations director for NAIA, a national small college sports organization. He is currently a beat writer for the Colorado Rockies and the Denver Nuggets.
Kevin is the Founder and past Editor of Modern Dental Assistant electronic newsletter.
He is also Founder and past Editor of Dental Assisting Digest electronic newsletter.