James Anderson

The foundation of your practice starts with you, your vision of success, and goals that will get you there. To achieve success, it is necessary to lead your team lead with your Vision in mind, achieve goals through collaboration with your team, and provide tools for success.

Recruiting, training, and retaining a good team can be a challenge unless systems are in place. The importance of having an employee policy handbook, job descriptions, performance appraisals, team training and adhering to employment law guidelines is discussed. Dr. Anderson brings 15 years dental business ownership experience to this fast-moving, interactive seminar. Get more done with fewer resources by amplifying the skills and capabilities of your team.

Learning Objectives

• Go beyond the mission statement to discover real core values that your team can embrace as their own
• Learn how to flip your organizational structure upside down to reinforce a servant mindset for the entire team
• Understand what it means to be a servant leader as a dentist
• Define who you are as a leader by understanding your core personality and leadership potential
• Evaluate options for recruiting team members including outsourcing vs. do-it-yourself
• Illuminate the clarifying power of personality assessments and skills testing before hiring
• Explore employment law essentials
• Recognize the importance of team meetings and continuing education
• Deepen your skillset as a leader that inspires and attracts excellence

Suggested Attendees: Dentists, Dental Students
Suggested Formats: Full or Partial Day; Lecture, Workshop, Keynote

The decision to purchase, lease or design a practice is one of the most important in the process of building a successful practice. How much should you spend? Should you lease or buy?

In this presentation, learn how to navigate a lease negotiation: what to request, how to map out the negotiated space, leasehold improvement allowances, understand CAM charges and BATNA. Explore lease options, traps, and hidden verbiage. We’ll also explore options for financing a buildout.

Learn what digital equipment and practice management software you’ll need. Design a space that helps you fulfill your Vision for communicating with and treating patients.

Learning Objectives

• Identify the factors involved in choosing a practice location
• Learn the secret of the ideal practice size for generating the most passive income
• Understand practice design operational bottlenecks and how to be cognitive of them at all times, regardless of the size of the practice
• Understand demographics and psychographics and how both offer essential insight into potential customers
• Gain answers to important considerations, such as leasing vs. buying, how much to spend, and how to finance a buildout
• Illuminate how to navigate a lease negotiation
• Identify the digital dental technology that is a must for the growing practice
• Assess front office equipment options, including practice management software
• Begin with the end in mind to maximize the value of your buy-out

Suggested Attendees: Dentists, Dental Students
Suggested Formats: Full or Partial Day; Lecture, Workshop, Keynote

Without a strong foundation, no business can withstand the pressures it faces as it grows.

The successful dental practice combines extraordinary skills in two distinct, indispensable domains: hard numbers and soft skills. Striking the perfect balance is the result of an intentional commitment to knowledge, systems, training, reinforcement, and daily focus.

In this information-packed, highly actionable session, Dr. Anderson pulls back the curtain on the systems that create a profitable, patient-centered practice, taking the chaos out of daily operations and placing patients and production goals at the center of every interaction.

Participants explore the concept of “Kaizen” – a quest for continuous improvement – and how to enroll teams to embrace the concept as their own. Learn the keys to establishing a mentorship program for onboarding new employees. Explore how you can increase operational efficiency through Key Performance Indicators. Discover how to utilize root case of operational inefficiencies to create counter measures which solve those same problems. Learn how to incorporate servant leadership to strengthen your practice’s culture and success.

Learning Objectives

• Understand the Toyota production system and how it applies to dental services
• Discover the power of standardized work flow
• Recognize the power of Kaizen (continuous improvement) and how your team can embrace the concept as their own
• Explore the power of mentorship and how to onboard new team members through mentor systems
• Learn how to establish operational efficiency through Key Performance Indicators (KPI)
• Identify the ultimate KPI: Net Promoter Score (NPS) and how to use this to improve the patient’s experience
• Understand the operational feedback loop and how to get to the root cause of a patient defection
• Utilize root cause of operational inefficiencies to create counter measures to solve those problems
• Discover how Toyota incorporates servant leadership as a key component in their culture’s success (and why you should too)

Suggested Attendees: Dentists, Dental Students
Suggested Formats: Full or Partial Day; Lecture, Workshop, Keynote

What Key Performance Indicators Do You Need to Track to Manage a Successful Dental Practice?
It’s 5:00 p.m. on Friday. Do you know where your practice is?

No, not physically—financially. It’s understood; nobody goes into dentistry to become an accountant or a specialist in financial statements and balance sheets. Dental practices seldom fail for lack of skills in dentistry. But they do fail for lack of money to pay dental professionals and office staff.

But you can learn to lead your practice by the numbers. KPI’s (Key Performance Indicators) are the statistics that provide a wealth of insights into the practice’s financial and operational health, profitability and efficiency. These data paint a vivid picture of how well your practice is doing on a daily, weekly, monthly, and yearly basis. One of the most common reasons for dental practice failure is being out-of-touch with those numbers.

How confident are you in your ability to track, interpret, and act on your practice’s KPIs in a timely manner? Are your debt collection numbers growing or declining? What about insurance accounts receivables? Is your overhead percentage currently within a healthy range? Are your accounts payable in order? What are the odds of your practice falling victim to embezzlement? How confident are you about your ability to read your P&L statement?

Dr. Anderson covers these questions and more in a session that’s revealing, insightful, never dull, and certain to help you find and protect hidden sources of financial security in your practice.

Learning Objectives

• Understand basic accounting principles and statements (Balance Sheet, P&L, and Statement of Cash Flows)
• Compare assets and expenses: understand how to maximize expenses to minimize taxable revenue
• Understand EBITDA (earnings before interest, tax, depreciation and amortization) and how to get the highest valuation possible before you sell your practice
• Learn the most important Key Performance Indicators (KPIs) to help you make better informed decisions
• Understand the ultimate KPI: Net Promoter Score (NPS)and how to use this to improve the patient’s experience
• Learn the difference between a leading and lagging indicator and how they can serve the team to stay focused and succeed
• Evaluate the financial implications of PPO vs. DMO vs. fee-for-service, and in-house discount plans
• Learn how to renegotiate your fees, even with PPOs on a continual basis to maximize your revenue
• Compare fixed and variable expenses (overhead) and strategies to minimize them to increase your profit
• Reduce exposure to embezzlement and learn to recognize ways that “checks go missing”

Suggested Attendees: Dentists, Dental Students
Suggested Formats: Full or Partial Day; Lecture, Workshop, Keynote

Cashflow is the lifeblood of a dental practice. You provide care when your patients need it; you deserve to get paid in a timely fashion, as well. You work too hard to waste time and energy chasing reimbursements and worrying whether there will be enough revenue at the end of each month to pay the lease, bills, and payroll.

Free up your front office team’s time. Learn techniques for clearing up claim documentation gaps, methods for reducing time spent on phone calls, emails and faxes to insurers, and how to negotiate primary and secondary claim conflicts.

From coding and initial submissions to managing appeals and denials, learn how you can eliminate one of the biggest headaches in a dental practice, collect more, and reduce your over-90-day insurance account balances to ZERO.

Learning Objectives

• Explore the art of persuasive communication techniques that help patients understand the need and value of proposed treatment
• Develop effective skills for communicating payment options and increasing collections
• Discover how to get difficult dental claims paid
• Understand how to integrate medical/dental billing into your practice
• State the reasons patient family files may cause rejected insurance claims
• Understand the implications of the Affordable
• Healthcare Act on dental practice billing and collections
• Review enlightening case studies that highlight creative approaches which get difficult claims paid

Suggested Attendees: Dentists, Dental Students
Suggested Formats: Full or Partial Day; Lecture, Workshop, Keynote