Denise Ciardello Dental Speaker
Denise Ciardello

Global Team Solutions
212 Rolling View Dr
Boerne, Texas 78006

(844) 664-4487 (Office)
(210) 862-9445 (Cell)

info@GTSgurus.com
Denise@GTSgurus.com
GTSgurus.com


TOPICS:

  • Communication
  • Conflict Resolution
  • Customer Service
  • Leadership
  • Practice Management
  • Team Building

Denise Ciardello

Denise Ciardello is co-founder of Global Team Solutions, a practice management consulting firm. A professional speaker and published author, her enthusiasm and knowledge about the dental profession have helped many dental teams. She brings experience, insight, and creativity into her management style, along with a sense of humor.

Along with her talent for business, Denise has gained numerous distinctions in her industry. She is co-author of OMG! Office Management Guide, the “bible” used in training workshops. She is a past president of the Academy of Dental Management Consultants; member of the National Speakers Association and Toastmasters International.


Experiencing high staff turnover? Are office systems and protocols broken… or non-existent? Doctor, do you “just want to do dentistry”?

Office management is an essential element of any practice. Practice owners, dentists and managers are expected to know all, be everywhere, and to ensure an office that operates smoothly every day. In this presentation, office management personnel will be given the tools necessary to manage a dental practice with confidence. This course is ideal for both start-up offices and established practices.

Participants will create their own office protocols with detailed, practical tools and systems that can be implemented immediately. Join us and reach your full potential for outstanding office management.

Learning Objectives

  • Gain tips for improving the new patient experience
  • Illuminate techniques for successful treatment planning and recall
  • Define protocols for optimizing insurance and financial systems
  • Identify hassle-free marketing strategies for today’s dental practice
  • Establish effective guidelines to improve team meetings
  • Learn the keys to creating a low stress practice culture that patients treasure
  • Reinforce leadership and communication skills
  • Gain guidelines for attracting and retaining exceptional team members
  • Have more fun at work while maximizing overall productivity and profitability
  • Add one or more of the following areas of Focus:
    • The Dental Appointment Blueprint
    • Establishing Successful Financial Systems for Insurance, Billing and Collections
    • Case Acceptance – It’s Not All About the Treatment
    • Know Your Numbers – Know Your Practice

Suggested Format: Full or Partial Day; Lecture, Workshop, Keynote
Suggested Audience: Dentists, Practice Administrators, Office Managers. For anyone aspiring to be an office manager.

Communication is the #1 success or downfall in any business, and that holds true in the dental office. Well-chosen words can get the message across, however, it is in understanding when to speak and when to listen that true communication occurs.

In this presentation, we will

  • How to create a partnership of success
  • Utilizing the different types of communication
  • Maximize the potential to make your team unstoppable

Suggested Format: Full or Partial Day; Lecture, Workshop, Keynote
Suggested Audience: Practice Owner, Dentist & Spouse

Has the “Glow of Harmony” become a “Cloud of Discord”? Is communication (or lack thereof) getting in the way of practice productivity or patient care?

Clear, empowering communication and self-directed leadership is the key to a motivated and cohesive team. Without it, there is frustration, disorganization and low expectations. In this interactive session, learn skills to build a great team and provide clear standards for their work. With an emphasis on leadership, problem solving, harmony and collaboration, productivity can be rejuvenated and maintained.

In this session, participants explore behavioral styles and discuss steps to strengthening relationships, enabling clear communication and resolving conflicts. We’ll highlight the importance of team meetings as a method for a productive, successful team to meet goals, grow, motivate and communicate. The focus will be on a greater sense of job satisfaction through a team approach to exceptional patient care.

Learning Objectives

  • Define accountability and the elements of a successful team
  • Describe key personality and behavior styles
  • Identify the steps to resolving conflict, misunderstandings, tension and gossip
  • Develop a process for having a courageous conversation
  • Discover the power of meetings, when to schedule and who should be there
  • Learn to have fun at work and restore harmony in the team
  • Create a professional culture that your patients will treasure

Suggested Format: Full or Partial Day; Lecture, Workshop, Keynote
Suggested Audience: Dentist & Team

Customer service is the first step in effective marketing.  The dental team has the opportunity to create value before the patient walks through the door.

Every business has a culture and dental offices are no different. The culture defines whether the office is patient, time or technology focused along with a sense of negativity or an attitude of joy. The standards and values of the team is apparent to a patient as soon as the phone is answered.

When the emphasis of the practice is placed on exceptional patient care, the team becomes an asset that will continue to grow over time. In this high energy, interactive session, learn the significance of creating greater patient satisfaction through a total team approach. Learn techniques for creating a practice environment that generates raving fans who happily refer. Join us for this lively discussion of practice building methods through great customer service.

Suggested Format: Full or Partial Day; Lecture, Workshop, Keynote
Suggested Audience: Dentist & Team

Employees are your most valuable assets, though, and you have to get the management part right. We have some great tips for managing the employment part of management. Employee management starts with a people approach before you get into the processes you’ll use to fulfill that list. In other words, you need to know how to be good with people before you’ll master that list.

Learning Objectives

  • Choosing the right people.
  • Proper onboarding – introducing the employee to your culture
  • Routine Monitoring
  • Daily/Weekly Interaction
  • Addressing unwanted behavior
  • Rewards vs Cutting Ties

Suggested Format: Full or Partial Day; Lecture, Workshop, Keynote
Suggested Audience: Dentist & Team

Denise Ciardello had something special about her on the day of her teeth leaning appointment years ago. Special enough for a visiting practice consultant to approach her at the front desk and offer her a job out of the blue. Today Denise is co-founder of Global Team Solutions, a practice management-consulting firm. A professional speaker and published author, her enthusiasm and knowledge about the dental profession have helped many dental teams. She brings experience, insight, and creativity into her management style, along with a sense of humor.

In a profession that can cause anxiety in some dental employees, Denise’s consulting approach is to partner with doctors and team members to help them realize the dream of creating a thriving, successful practice while still having a bit of fun.

Denise always knew she wanted to be an entrepreneur. And she built her business on the foundation of ethics and principles demonstrated by her father, who owned a successful construction company in Houston. Today she is a champion of change, and says the biggest challenge of working with practices is people who think they know it all or are resistant to trying new things. The best part of Denise’s job is those moments when clients “get it,” those a-ha moments that can put a practice on the track to serious success.

Along with her talent for business, Denise has gained numerous distinctions in her industry. She is co-author of OMG! Office Management Guide, the “bible” used in training workshops. She is a past president of the Academy of Dental Management Consultants; member of the National Speakers Association and Toastmasters International and Directory of Dental Speakers.

Denise enjoys spending her precious free time with her family. She also loves to shop and work in her yard at home, which is situated in the beautiful Texas hill country.

  • American Assoc. of Dental Office Managers (AADOM)
  • American Dental Assistants Association
  • Dentrix Business of Dentistry (multiple)
  • Henry Schein Practice Solutions (multiple)
  • Hinman Dental Meeting
  • Professional Education Society Cruise
  • San Antonio Study Club – Oct. 2012
  • Self-Sponsored Seminars (multiple)
  • Surgical Arts CE Loft (multiple)
  • Third District Dental Society New York
As I am new to management this conference was awesome! It was in a relaxing environment and I really got to participate and enjoyed it a lot! I will take everything back to the office. This was awesome!
– Morgan Gullo, Houston OMG! Attendee

I absolutely loved your presentation for the Pt Appt Blueprint. I learned so much and will be tweaking several of our systems based on things you touched on this weekend (which I thought would be hard to find because I have a pretty awesome team).
– Kristin Schmitter-Webster, DDS, Hinman attendee

This was great, enjoyed every moment and learned so much re: Inter office actions and also new ideas for referrals, advertizing, and time management. Thank you.
– Debbie Barr, Dallas OMG! Attendee

It really helped me to understand how import it is to have a good foundation in order to make your daily routines manageable.
– Amanda Freyre, DFW

I learned a lot of new things about things we could do better for our practice. Also things about our software that I did not know. I feel I got a lot of useful information.
– Teresa Hooper, Austin

Very entertaining! Along with filling you with informative ideas to inspire your practice, they capture your attention from start to finish.
– C. Vossborg

Thanks so much for your informative and fun training! I enjoyed the interaction with all. You brought out the best in all of us. You are truly the gurus of training!
– D. Spiers

I feel inspired after hearing you present. The information is helpful and easy to understand. It was a great presentation with new ideas. I love listening to other offices challenges, what works and new things to try.
– T. Mayo
Why choose Denise?
  • Denise’s presentations are customized and aimed to make the experience rewarding for the attendees through interaction.
  • Her passion toward exceptional patient care comes through to assist team members to become the asset that will help the practice to continue to grow.
  • Denise’s presentations relate directly to the audience with a genuine appeal to empower them with the tools they need to maintain an organized, business-focused, yet FUN environment.
  • She has co-authored 9 dental books and his articles continue to be published in several leading dental and non-dental publications.

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