It takes knowledge, flexibility and effective systems to successfully navigate a challenging economy, advancing insurance dominance, and fluctuating patient populations.
What you don’t know CAN hurt you, your patients and the practice!
Cindy Ishimoto is passionate about cultivating self-directed leaders who help their practices flourish. She wants her audience members to know that they CAN make a change and grow as a professional, a leader, and self-directed individual. Cindy’s presentations focus on helping practices establish systems that balance serving patients, profitability and enjoyment of the profession. Her enthusiasm, expertise and energy make her one of the most influential speakers and consultants in dentistry today. Cindy understands that repetition is the key to learning, and her creative presentations ensure this happens.
Successful practices incorporate specific strategies to deliver the highest level of service for every patient.
For patients to make an emotional commitment and a financial investment, practitioners must adopt skills which put the patient’s needs first instead of just selling the treatment plan. Securing treatment acceptance requires three key elements: communicating and listening carefully, encouraging active participation by the patient, and ensuring that everything you do addresses their issues.
In this high energy, interactive seminar, Cindy Ishimoto shares proven solutions and dynamic tools to enhance quality of care by improving the patient treatment cycle through the use of new technology, improved clinical strategies and excellent communication skills. Learn tips and techniques to help you better manage practice systems and your actions to decrease the stress and chaos around you. Learn how to embrace self-directed leadership characteristics and watch both your personal joy and the practice flourish.
Take the Learning Deeper With The Following Practice Mastery Pathways:
What You Don’t Know Will Hurt You – How can you tell if your practice is financially healthy? What do the numbers mean? Which statistics are important, and how do you know which are good and which need help? We’ll explore the good, the bad and the ugly and provide tools to help you monitor your own statistical data and implement the needed changes.
Broken Appointments: The Black Holes of Scheduling Success – A leading reason patients leave a practice is because they are not seen on time. Similarly, nothing stresses a practitioner more than running behind schedule. Management of the appointment system affects the productivity, profitability, and stress control of every procedure and day. This course provides participants with strategies, techniques and communication skills to increase efficiency and effectiveness in the schedule while decreasing broken appointments. Protect your practice from fallout and follow up.
Collecting Your Due – Frustration and stress are clear indicators of management system shortfalls, but nothing screams “crisis” louder than a practice that is struggling financially. If your accounts receivable are growing, it is costing you more and more to collect each dollar. This course covers what to do/say and when/how to effectively collect from your patients and insurance companies. Practical, simplified, easy to implement methods will be shared to assist practices in ending the ostrich approach of managing the entire collections system.
Learning Objectives
Increase practice productivity and profitability by learning to effectively manage systems
Identify methods for utilizing technology fully to boost service and improve efficiency
Enhance what you say, how and when you say it: improving the effectiveness of communications
Learn the best system to keep the backbone of your practice (continuing care) strong
Understand strategic planning: organizing and taking your vision into reality
Suggested Format: Full or Partial Day; Lecture, Workshop, Keynote Suggested Audience: Dentist and Teams
The potential for the success of a practice is directly proportional to the effort put in by the team.
When the team is in a state of disharmony or dysfunction, everyone and everything is held back. When the team is coordinated, working cohesively toward a common set of goals, and they feel a sense of co-ownership, the practice can’t help but thrive. In this high energy, interactive workshop, Cindy Ishimoto shares strategies for creating workplace harmony and improved morale leading to greater practice productivity and profitability.
Join us and reignite your passion and joy for the profession. Learn strategies for working effectively with others, how to set goals and achieve them, how attitude plays a role in success and how to self-motivate to increase your potential for success. Also covered are techniques to improve your consistency with finding, hiring and keeping great employees.
Learning Objectives
Learn enhanced effectiveness skills for accomplishing tasks by improving relationships with others
Develop communication techniques for turning conflict into cooperation
Understand the roles attitude, commitment, trust and respect play in success
Explore how goal setting and problem solving skills increase efficiency
Hone time management and delegation skills
Boost your hiring IQ: finding keepers and hiring winners
Illuminate the importance of job descriptions and growth conferences in creating peak performers
Suggested Format: Full or Partial Day; Lecture, Workshop, Keynote Suggested Audience:Dentists and Teams
Strategies for Generational Synchronicity in the Dental Practice.
When a practice that was once staffed primarily by Baby Boomers starts to hire newer, younger employees, “We’ve always done it this way” is a common refrain. Younger employees don’t want to hear that; they want to know why there’s no WiFi, and who chose those wall prints from the 1980s, anyway? Meanwhile, patients from all generations may get lost in the conflict.
Effective management of the generational divide is vital to practice longevity and success. Understanding and appreciating each generation’s unique values, communication preferences, ethics, team dynamics, relationships, management styles and customer service expectations is a key to providing customized care tailored to each patient’s needs.
Learn best practices for engaging both patients and team members across the generations. Gain actionable strategies and integrated tools that build rapport, camaraderie, and cooperation among team members. Capitalize on the strengths of the team to develop a care process that creates stronger relationships and opportunities for the best oral health outcomes for your patients.
Learning Objectives
Learn how each generation differs in learning styles, values, perceptions, and preferences
Explore strategies for improving multi-generational team performance
Understand how and why to attract, retain and create relationships with each generation of patients to help them move forward with care
Improve inter-generational communications and increase case acceptance by understanding differences and how to match preferences
Develop verbal and relationship skills to manage generational differences that increase quality and productivity, reduces conflict, and maximizes the contributions of all team members
Describe systems, tools, procedures, and processes that help to bridge the generational divide in the modern dental practice for greater workplace satisfaction and practice profitability
Suggested Format: Full or Half Day; Lecture, Workshop, Keynote Suggested Attendees: Dentist, Office Managers, Full Team
Course Handouts Include: Form examples, templates, and other tools/resources to help participants implement new skills and systems when they return to the office.
There is no one who cares more about the success of the practice than the spouse.
He/she likely owns half of the business. However, there are certain things to do and not do in order for this very unique situation to be constructive rather than destructive.
Learn to navigate the challenges with techniques and strategies to work in harmony with the team, the doctor and the patients. You can be the spouse and an employee. Learn procedures to help you ensure success including outlines of jobs, tasks, and responsibilities. Discover a leadership model for success that helps you avoid the pitfalls and become the glue that holds the team together
Learning Objectives
Understand how to create a spouse job description that is essential for the well-being of the practice
Learn critical principles for becoming a master of leadership and communication skills
Explore how behavior affects communication success and perceptions of who we are
Discover what your practice monitors indicate and strategies for enhancing management systems
Learn how to run the dental practice as business partners, and how to plan the business with intention
Cindy Ishimoto is passionate about cultivating self-directed leaders who help their practices flourish. She wants dentists and teams to know that they CAN make a change and grow as professionals and leaders.
With 35 years of dental consulting and speaking experience, Cindy has worked in all specialties, small practices, very large group practices, with new practitioners and those transitioning out of dentistry. Her focus is on helping practices establish systems that balance serving patients, profitability and enjoyment of profession. She is well known for her expertise in the business, financial management, motivational and team building systems of the practice. Cindy has been named a Leader in Consulting by Dentistry Today from 2006-2017.
Cindy’s enthusiasm, expertise and energy make her one of the most influential speakers and consultants in dentistry today. Cindy understands that repetition is the key to learning, and her creative presentations and coaching sessions ensure this happens.
Professional Affiliations:
Academy of Dental Management Consultants
American Association of Dental Office Managers
American Dental Assistants Association
National Speakers Association
American Dental Association
American Association of Dental Office Managers (multiple)
American Association of Women Dentists
American Association of Endodontists (multiple)
California Dental Association; Anaheim and San Francisco
CareCredit Summit
Connecticut State Dental Association
Dentsply 360 Ohio
Detroit District Meeting
Greater New York Dental Meeting
Hawaii Dental Association (multiple)
Hinman Dental Meeting
Holiday Dental Conference
Inland Northwest Dental Conference
Kentucky Dental Association
Loma Linda University Alumni Meeting
Ontario Dental Association; Toronto
Pacific Northwest Dental Conference (multiple)
Periodontal & Implant Associates of Hawaii
Professional Dental Assistants Association
Rocky Mountain Dental Conference
Texas Dental Association
UCLA Aesthetic Continuum (multiple)
West Virginia Academy of General Dentistry
World Aesthetic Congress; London, UK
Yankee Dental Congress
“I appreciated the information, enthusiasm and humor with which it was presented. Implementing change is challenging for many people. However, seeing the benefits as part of the vision makes it possible. Thanks!” —Steve Junken, DDS: Indiana
“I learned about dealing with the accounts receivable and over the counter collections. A great day presented in an enjoyable format.” —Brian Fung, DDS; Fresno, CA
“Cindy was great. I was dreading coming but I’m very happy leaving.” —Suzanne Mendez, Office Manager; Lakewood, CA
“A dynamic and fun speaker. I enjoyed the collection myths. It stimulated my interest.” —Greg Sasaki, DDS; Gardena, CA
“Cindy was great — very thorough, high energy and very patient. She was willing to expand on any point and never rushed through anything – always with a smile.” —Maureen Kerwin, Front Office; Santa Ana, CA
“Great speaker, very informative, really kept my attention. I think every front office staff should take a course from Cindy.” —Shawna Radasa, Office Manager; San Diego, CA
Why choose Cindy?
Cindy Ishimoto is passionate about cultivating self-directed leaders who help their practices flourish.
With 35 years of dental consulting and speaking experience, Cindy has worked in all specialties, small practices, very large group practices, with new practitioners and those transitioning out of dentistry,
Her focus is on helping practices establish systems that balance serving patients, profitability and enjoyment of profession.
She is well known for her expertise in the business, financial management, motivational and team building systems of the practice.
Cindy has been named a Leader in Consulting by Dentistry Today from 2006-2017.
Cindy understands that repetition is the key to learning, and her creative presentations and coaching sessions ensure this happens.
