Chris Ciardello

Global Team Solutions
212 Rolling View Dr
Boerne, Texas 78006

(844) 664-4487

info@GTSgurus.com
Chris@GTSgurus.com
GTSgurus.com


TOPICS:

  • Communication
  • Conflict Resolution
  • Customer Service
  • Practice Management
  • Team Building
  • Technology

Christopher Ciardello

Every dental professional wants a successful practice.  But not everyone knows how to move beyond “How?” to “Wow!”

Chris can help. With many years of dental practice experience, Chris is eager to share the secrets that can unlock your practice’s real potential and help you achieve every goal—from more efficient processes to greater profitability, happier team members and more satisfied patients.

Chris will customize her speaking presentations to deliver specific knowledge and skills to meet your meeting objectives. Chris’s aim is to make the experience rewarding—and fun! —for you and your attendees.

Experiencing high staff turnover? Are office systems and protocols broken… or non-existent? Doctor, do you “just want to do dentistry”?

Office management is an essential element of any practice. Practice owners, dentists and managers are expected to know all, be everywhere, and to ensure an office that operates smoothly every day. In this presentation, office management personnel will be given the tools necessary to manage a dental practice with confidence. This course is ideal for both start-up offices and established practices.

Participants will create their own office protocols with detailed, practical tools and systems that can be implemented immediately. Join us and reach your full potential for outstanding office management.

Learning Objectives

  • Gain tips for improving the new patient experience
  • Illuminate techniques for successful treatment planning and recall
  • Define protocols for optimizing insurance and financial systems
  • Identify hassle-free marketing strategies for today’s dental practice
  • Establish effective guidelines to improve team meetings
  • Learn the keys to creating a low stress practice culture that patients treasure
  • Reinforce leadership and communication skills
  • Gain guidelines for attracting and retaining exceptional team members
  • Have more fun at work while maximizing overall productivity and profitability
  • Add one or more of the following areas of Focus:
    • The Dental Appointment Blueprint
    • Establishing Successful Financial Systems for Insurance, Billing and Collections
    • Case Acceptance – It’s Not All About the Treatment
    • Know Your Numbers – Know Your Practice

Suggested Format:  Full or Partial Day; Lecture, Workshop, Keynote

Suggested Audience:  Dentists, Practice Administrators, Office Managers. For anyone aspiring to be an office manager.

Does your team work together when presenting treatment? Do you know your acceptance ratio?

As clinicians, the dental team views the treatment as the primary concern when presenting treatment plans to the patient. As a consumer, patients need to know the benefit when deciding on need vs want. As professionals, we need to present the topic as a course of action that will provide benefit to the patient. Bringing the two together is what creates the mindset that both sides need to help your patients find the path to a healthy mouth.

Treatment plan presentations are a vital part of any dental office. Let’s discuss in detail all the situations going on that prevent your patients from saying yes to that needed treatment. We will review the 4 critical steps for an effective handoff, successful ways to overcome the many objections that come up and finally keeping your pulse on the acceptance of all treatment diagnosed.

Learning Objectives

  • To effectively organize the presentation
  • Learn how to communicate with the patient
  • Stay on topic
  • Control the conversation
  • Perfecting the verbiage for added benefit
  • Listen to the unspoken message
  • Tracking delayed treatment

Suggested Format: Full or Partial Day; Lecture, Workshop, Keynote

Suggested Audience: Practice Owner, Dentist & Spouse

Wish you had the knowledge and skill to maximize your technology investment? Do you long to go paperless?

Technology can improve the efficiency and effectiveness of systems within the dental office. Many dental practices don’t maximize the technology in which they have invested. A lack of understanding and training can create situations where the technology is not utilized properly or at all.

In this informative session, we’ll explore the technology that is essential for today’s successful dental practice. Learn how to incorporate technology into your practice systems, increasing ease of use and productivity. Eliminate confusion and concern about taking your practice paperless. Participants will create an action plan that can be implemented immediately.

Learning Objectives

  • Learn how a paperless practice empowers a more efficient workflow and improves record keeping
  • Discover the key techniques to productivity and profitability in your practice management software
  • Create more efficient systems utilizing technology and maximizing overall productivity
  • Understand the proper reports and when and why to run them
  • Create a customized technology action plan to boost your practice’s systems and success

Suggested Format: Full or Partial Day; Lecture, Workshop, Keynote

Suggested Audience: Dentist & Team

Is your schedule productive and organized or does it leave you frustrated and exhausted?

Scheduling in a dental office is often the biggest headache for the whole office. By taking a systematic approach to the schedule, the office will have an environment of harmony. It is possible for your office to have a productive schedule that can also be accommodating to your patients. It’s your schedule and you should be in control of it.

Learn strategies to create the schedule that will help your team operate seamlessly and smoothly every day, while providing great patient care. In this interactive session, we will discuss the top 5 things that are required to begin engineering a schedule that is conducive to the team. Let’s take away the time wasters and know how to handle those last minute distractions.

Suggested Format: Full or Partial Day; Lecture, Workshop, Keynote

Suggested Audience: Dentist & Team

Are your team meetings dull and unproductive?

Attendees will have instantaneous takeaways that will help them immediately improve the quality of the meetings they run. They will be able to keep meetings within the time-frame allowed; manage agendas better, as well as be certain of addressing each item on the agenda; and leave every meeting with action items and deadlines.

Take Away: Add value to your meetings!

Effective Meetings Include:

  • Strong leadership
  • A clearly defined goal
  • Motivated team members
  • Achievable goals and tasks
  • Support and respect of all team members

Suggested Format: Full or Partial Day; Lecture, Workshop, Keynote

Suggested Audience: Dentist & Team

As a practice management consultant with Global Team Solutions, Chris Ciardello is passionate about sharing his expertise in the areas of technology and marketing as it pertains to the dental office. Chris has a distinctive knack for understanding the needs of an office and he communicates those needs to the team, which creates a cohesive, productive atmosphere.

He began his career in dentistry as an office manager after graduating from the University of Texas, San Antonio with a BA in marketing. A natural people person, Chris loved building relationships with patients and staff at the practices where he worked. His upbeat attitude and caring personality have always been a real-life manifestation of the mantra that gets him through tough times: I am positively expecting great results, no matter what I see in front of me. The Universe is rearranging itself for my best interest right now.

He is a member of the Academy of Dental Management Consultants and Toastmasters International, where he holds the position of VP of Public Relations for his local club.

  • American Association of Dental Office Managers Webinar
  • Dentrix Business of Dentistry (multiple)
  • Henry Schein Practice Solutions (multiple)
  • Professional Education Society Cruise
  • Self-Sponsored Seminars (multiple)
“It was a pleasure to attend your course, I learned a lot of information from you and the class was very informative. You were great. I received the push to continue to do what I love :)”
– Y. Davis

“The OMG meeting was very insightful and engaging in all the needs of running a practice. I felt very content with all the topics that were discussed here. The presenters were fun, informative and helpful!”
– C. Ortiz

“I feel inspired after hearing you present. The information is helpful and easy to understand. It was a great presentation with new ideas. I love listening to other offices challenges, what works and new things to try.”
 T. Mayo

Why choose Chris?
  • Chris has learned, through practical application, the importance of running an efficient, productive office.
  • His passion comes through with such power to help his audiences’ world easier through simple to implement tips and techniques.
  • Chris’ presentations relate directly to the audience with a genuine appeal to empower them with the tools they need to maintain an organized, business-focused, yet FUN environment.
  • He has co-authored 8 dental books and his articles continue to be published in several leading dental and non-dental publications.

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