By James V. Anderson, DMD This article represents the tenth in a series of articles discussing the 14 Management Principles from The Toyota Way a book authored by *Jeffrey Liker. The principles illustrated in Toyota’s management systems can be applied …
Visual Control of Your Practice Prevents Hidden Problems
By James V. Anderson, DMD This article represents the seventh in a series of articles discussing the 14 Management Principles of The Toyota Way, a book authored by Jeffrey Liker. The principles illustrated in Toyota’s management systems can be applied …
Level Out the Workload to Ensure Quality Performance from Your Team
By James V. Anderson, DMD This article represents the 4th post about integrating the 14 management principles of The Toyota Way into the daily processes of dental practice. Principle #4 from the book, The Toyota Way, 14 Management Principles by …
Alignment – Not Just For Tires
By Kathryn Gilliam, RDH, BA Most multiple hygienist practices know that the hygienists need to calibrate their probe measurement techniques in order to be consistent for those patients who see more than one hygienist. But have you taken the time …
Create and Retain Patients through Engagement
By Cathy Jameson, PhD For a long time, the mantra of business has been, “the customer is first.” So, yes, the patient is the reason for the practice in the first place. However, without engaged employees, the patient will not …