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Four Steps in Developing a Dental Team

By James V. Anderson, DMD This article represents the tenth in a series of articles discussing the 14 Management Principles from The Toyota Way  a book authored by *Jeffrey Liker. The principles illustrated in Toyota’s management systems can be applied …

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Alignment – Not Just For Tires

By Kathryn Gilliam, RDH, BA Most multiple hygienist practices know that the hygienists need to calibrate their probe measurement techniques in order to be consistent for those patients who see more than one hygienist. But have you taken the time …

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Create and Retain Patients through Engagement

By Cathy Jameson, PhD For a long time, the mantra of business has been, “the customer is first.” So, yes, the patient is the reason for the practice in the first place. However, without engaged employees, the patient will not …