By Kathryn Gilliam, RDH, BA Most multiple hygienist practices know that the hygienists need to calibrate their probe measurement techniques in order to be consistent for those patients who see more than one hygienist. But have you taken the time …
Create and Retain Patients through Engagement
By Cathy Jameson, PhD For a long time, the mantra of business has been, “the customer is first.” So, yes, the patient is the reason for the practice in the first place. However, without engaged employees, the patient will not …
Staff meetings vs. staff beatings; here are the rules
By Laura Jamison The number one reason I believe that teams are not having meetings is that the doctor doesn’t want to take productive time to sit around and hash out issues. Too often team meetings are staff beatings. The doctor sees …