By James V. Anderson, DMD This article represents the 11th and 12th principles in a series of articles discussing the 14 Management Principles from The Toyota Way a book authored by *Jeffrey Liker. The principles illustrated in Toyota’s management systems …
Four Steps in Developing a Dental Team
By James V. Anderson, DMD This article represents the tenth in a series of articles discussing the 14 Management Principles from The Toyota Way a book authored by *Jeffrey Liker. The principles illustrated in Toyota’s management systems can be applied …
How to add an Associate to your Practice…and be Profitable from Day 1!
By Tonya Burns So often, I hear Dentists ask if they can add an associate or do they have enough patients for an associate. The better question is, what do you intend an associate to do for you? The bottom …
Is your front desk losing patients and patience with safety?
By Karen Daw, MBA, CECM A few years ago I offered to do a complimentary safety consultation for the dentist my mom visited. As a result, we discovered the sterilizer had not been tested in six months. I was concerned …
How phone skills can make or break your practice
By Dr. Christopher Phelps The perils —and power—of the telephone handoff. Researchers from the University of Edinburgh recently published an in-depth analysis of 2009’s Air France Flight 447 Tragedy and what went wrong. The whole piece is worth a …
Consistent Persuasion: How to Use the Principle of Consistency to Get Your Dental Patients Better Care
By Dr. Christopher Phelps Use Cialdini’s principle of persuasion to give your dental patients better care. Here are three easy ways to get started today. Since I learned how to use the Cialdini Method of ethical persuasion, I’ve found …
Produce More—Manage Less
By Sandy Baird, MBA To maximize your practice’s potential, 98% of your time as a dentist should be spent with your hands, eyes, and mind in a patient’s mouth. How is that possible? You also have to run a …