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Solving Patient Scheduling Conundrums

By Laura Jamison One of the most obvious signs of a successful dental practice is a full schedule of patient appointments. But the more appointments you have, the harder it can be to juggle them, particularly if your practice seems …

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CDT Coding And The Nation-wide Opioid Crisis

By Patti DiGangi, RDH, BS The United States is in the throes of an opioid epidemic. The opioid crisis changes the need for diagnostic coding and increases the already important role of office managers. Most often, coding is left primarily …

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Choosing The Right Team Leads

By Laura Jamison No team can function effectively without a good leader, and that means dentists must take great care when selecting their team leads. There are many factors that go into choosing the ideal people for these positions, so …

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Are Your Overhead Costs Out Of Control?

By Laura Jamison Running a successful dental practice comprises a lot of moving parts — ensuring excellent clinical care, creating a positive working environment for your team, fostering loyalty among your patients, and countless others. With so much to focus …

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How phone skills can make or break your practice

By Dr. Christopher Phelps ­ The perils —and power—of the telephone handoff. Researchers from the University of Edinburgh recently published an in-depth analysis of 2009’s Air France Flight 447 Tragedy and what went wrong. The whole piece is worth a …