By Karen Daw, MBA, CECM A few years ago I offered to do a complimentary safety consultation for the dentist my mom visited. As a result, we discovered the sterilizer had not been tested in six months. I was concerned …
Solving Patient Scheduling Conundrums
By Laura Jamison One of the most obvious signs of a successful dental practice is a full schedule of patient appointments. But the more appointments you have, the harder it can be to juggle them, particularly if your practice seems …
CDT Coding And The Nation-wide Opioid Crisis
By Patti DiGangi, RDH, BS The United States is in the throes of an opioid epidemic. The opioid crisis changes the need for diagnostic coding and increases the already important role of office managers. Most often, coding is left primarily …
Choosing The Right Team Leads
By Laura Jamison No team can function effectively without a good leader, and that means dentists must take great care when selecting their team leads. There are many factors that go into choosing the ideal people for these positions, so …
Are Your Overhead Costs Out Of Control?
By Laura Jamison Running a successful dental practice comprises a lot of moving parts — ensuring excellent clinical care, creating a positive working environment for your team, fostering loyalty among your patients, and countless others. With so much to focus …
Top 10 tips from the old guy to recent dental school graduates
By Dr. David Black I practiced dentistry for 44 years, most of that in private practice. I was able to grow my practice to the top five percent of solo practices in the U.S. in the last five years I practiced. I …
7 Tips for a Successful Strategic Planning Meeting
By Laura Jamison “You may be smarter than me, but you are not smarter than my whole team.” When working with Dr. Jim Pride and Pride Institute, this sign sat on Dr. Pride’s desk. It defined the culture of the …
How phone skills can make or break your practice
By Dr. Christopher Phelps The perils —and power—of the telephone handoff. Researchers from the University of Edinburgh recently published an in-depth analysis of 2009’s Air France Flight 447 Tragedy and what went wrong. The whole piece is worth a …
Make The Phone One More Thing Patients Love About You
By Laura Jamison Striking The Proper Tone In A Phone Call Always identify yourself at the beginning of all calls. To answer a call: “Thank you for calling the office of Big Smiles Dental. This is Laura. How may …
A Busy Dental Office Can Actually Be Losing You Money
By David Moffett, BDS, FPFA One of my clients was telling me about a friend of hers. Well not so much a friend, but just another dentist that she knows. And my client said to me: “Well, I know what …
- Page 1 of 2
- 1
- 2