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Four Steps in Developing a Dental Team

By James V. Anderson, DMD This article represents the tenth in a series of articles discussing the 14 Management Principles from The Toyota Way  a book authored by *Jeffrey Liker. The principles illustrated in Toyota’s management systems can be applied …

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How phone skills can make or break your practice

By Dr. Christopher Phelps ­ The perils —and power—of the telephone handoff. Researchers from the University of Edinburgh recently published an in-depth analysis of 2009’s Air France Flight 447 Tragedy and what went wrong. The whole piece is worth a …

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Produce More—Manage Less

By Sandy Baird, MBA ­ To maximize your practice’s potential, 98% of your time as a dentist should be spent with your hands, eyes, and mind in a patient’s mouth. How is that possible? You also have to run a …