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Quality in Patient Care is a Team Goal

By James V. Anderson, DMD This article represents the fifth in a series of articles discussing the 14 Management Principles from The Toyota Way  a book authored by *Jeffrey Liker. The principles illustrated in Toyota’s management systems can be applied …

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Can You Deliver the Services Patients Need?

By James V. Anderson, DMD When you have a demand for services, you will need supplies. In Principle #3 from the book, The Toyota Way, 14 Management Principles by Jeffrey Liker, we are looking at the use of the inventory …

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Brand Promises in the Dental World

By James V. Anderson, DMD “If people believe they share values with a company, they will stay loyal to the brand.”  Howard Schultz, CEO, Starbucks Just what are a brand name and a brand promise, and how can we relate …

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Seven Steps to Patient Retention

By James V. Anderson, DMD “An abundance mentality springs from internal security, not from external rankings, comparisons, opinions, possessions, or associations” Stephen R. Covey Probably the biggest concern for dentists in practice is, “do I have enough patients?” Comparing practice …