By Darren Kaberna This topic appears to be so elusive for so many dental offices, so let me first define what I am speaking of because some of you reading this are thinking I am nuts. Many in dentistry don’t …
Overcoming “I’ll Think About It”
By Carrie Webber We are living in a volatile economy to say the least. Uncertainty about healthcare, economic woes, the daily grind and other outside stressors are enough to discourage anyone as we try to run successful and productive dental …
The Team Approach to Case Acceptance
By Carrie Webber A common obstacle we face when working with clients is the doctor’s sense of isolation in his or her own practice. That is, doctors often feel as if they are the only ones pursuing their practice …
6 ways to ethically persuade a reluctant patient to follow a treatment plan
By Dr. Christopher Phelps Pressuring patients to accept treatment can backfire, unless you go about it ethically and positively. As a dentist, you probably haven’t spent much time perfecting your persuasive speaking skills. After all, you’re a doctor, not …
Say this, not that!
By Cathy Jameson Communication is very much an art form. You often hear the phrase, “It’s not what you say; it’s how you say it that matters.” Tone, body language, and attitude are very important components of great communication, but …
How to ‘Close the Deal’ on Dental Treatment Plans
By Dr. Christopher Phelps Once upon a time, in the golden age of dentistry, patients chose a single dentist. They trusted his treatment plans, never shopped around, and were willing to do whatever it took to improve their oral …