David Black dental speaker

Smile Potential
99 Powerhouse Rd., Suite 210
Roslyn Heights, NY  11577

(516) 599-0214

Coaching@SmilePotential.com
SmilePotential.com


  • Case Acceptance
  • Inspiration / Motivation
  • Practice Management
  • Treatment Planning

Steven Katz, DDS &
Kelly Fox-Galvagni

Would you like to regain the joy of practicing dentistry? Ready to achieve your full practice potential?

Dr. Steven Katz and Kelly Fox-Galvagni teach dentists and their teams about the amazing potential that they and their team members have to change lives. They don’t teach that in Dental School. Nor do they teach dentists and their teams how to have fun or to be successful in their chosen career.

A full time dentist and auxiliary team member with over 50 years of dental practice experience between them, Dr. Katz and Kelly have never worked in the same office! With a unified vision and direction, however, they bring both sides of the approach to their presentations, inspiring dentists and team to find a greater sense of purpose and become successful practitioners, while having fun along the way.


An Inspirational Message for Dentists and Team Members

Every member of the ADS Study Group has the incredible Power to change lives through Dentistry. The determining factor in what you change, and for whom, is a product of your Connections to others, having a Vision, and your Experiences.

The sources of this, often, overlooked power come from many different people in our lives, many who have nothing to do with the practice of dentistry.

No one teaches dentists and their teams about the amazing potential they have to change lives. So many in our profession are stuck in a job. We have an alternative to enjoy, appreciate and be fulfilled by our work. As dental professionals we must embrace the opportunity that we have to change people’s lives, more than just fixing their teeth. We must first believe that we have the ability to affect people in many ways, far beyond the scope of our dental treatment.

In life we are faced with obstacles. We must enable these experiences to make us better and not bitter. I completely lost my practice to a series of tragedies 18 years ago. In this emotional presentation, we will explore the sources of power that helped me rebuild my good practice to a multi-million-dollar one. We will trace the events, from my practice’s depths of despair to helping a horribly injured team member rebuild her life, to being in a position to significantly change patients’ lives through our dental care.

In order to have a “full” life we must fill our days with learning, helping people and exhausting the full range of emotions, from tears to laughter. This presentation will teach, inspire and take you on a rollercoaster of laughter and despair leading to emotional triumph.

By adopting the belief that we have the power to make a difference, our practice has helped individuals overcome great physical and emotional hardships. The effects far transcend what dental treatment normally provides. The result is that our Vision has made our work more meaningful for every member of the team. Our level of fulfillment has been far greater and our practice has sustained incredible growth, fueled by the power of our purpose. Are you up to the challenge?

You’ve Got The Power!!!

Suggested Format:   Partial Day, Keynote
Suggested Audience: Dentists, Spouses, Hygienists, Administrative Team and Clinical Assistants

How to Grow Your Practice By $300,000…or more…THIS Year

Morning Session: Doctor AND Team Strategies for Dental Practice Success and Growth

The success of any practice is dependent on clarity in deciding the future direction of the practice. Patience should be exercised in developing a team with a passion for core beliefs in line with the doctor’s. There are techniques in team development that insure the team will become motivated and that will eliminate the drama that adds stress to any practice. Systems development can simplify the operation of the practice and eliminate the oversights that can drag a practice down. When there is a clear vision, a perception of leadership, team empowerment and sound systems, patients have a higher perceived value of the care and practices flourish.

Course Objectives

  • In the current economic environment you must be proactive
  • How a true vision can guide the daily decisions in operating a practice
  • Establishing a positive culture enables the doctor, team and patients to enjoy a mutually rewarding experience
  • That there is a process in developing team trust, commitment, accountability and attention to results
  • Understand the importance of time management and how it impacts on the practice
  • Measurement of performance gives us the tools to make good decisions when it comes to the management of the practice
  • The development of a passionate, motivated and efficient team leads to practice growth, profitability and emotional fulfillment for everyone in the practice.

Afternoon Session: Doctor AND Team Strategies for Increased Treatment Acceptance

Dentistry and the people we care for are very different than they used to be. Patients now come to us because they understand that we can truly make a difference in their lives. Whether it is improving their ability to function at a higher level at work by eliminating the distraction of pain, increasing their enjoyment of life by eliminating dysfunction, or increasing their self-esteem and social impact by improving their appearance, we must understand that our purpose is greater than fixing teeth. When patients have a higher perceived value of what we can do for them they are more receptive to considering cosmetic and comprehensive care. This session will review the total patient experience beginning with the initial phone call and initial visit. Practice growth and success is dependent on creating a relationship, developing understanding and creating a partnership with the patient in their care. When this occurs patients eagerly accept more of the care they need and refer others to our offices.

Course Objectives

  • Patients no longer come to our offices for us to “fix their teeth”.
  • Patients want to believe that we can make a difference in their lives
  • The importance of relationships and understanding cannot be understated in raising the perceived value of care
  • Exceeding patient expectations inspires trust and confidence
  • We should focus less on the “chief complaint” and more on how dental conditions effect our patients’ lives
  • Verbal skills to counter patients’ apparent objections to treatment
  • Hygiene can contribute to practice profitability by building emotional desire for comprehensive and cosmetic dentistry
  • Patients who believe us, like us and trust us are more likely to make decisions about care independent of insurance restrictions
  • It is important to incorporate and embrace technology to achieve practice growth
  • There are many ways to improve the promotion of our practices in the rapidly expanding digital environment

Suggested Format: Full Day
Suggested Audience: Dentists, Hygienists, Admin Team and Clinical Assistants

Doctor AND Team Strategies for Practice Success and Increased Treatment Acceptance

The success of any practice is dependent on clarity in deciding the future direction of the practice. Patience should be exercised in developing a team with a passion for core beliefs in line with the doctor’s. There are techniques in team development that insure the team will become motivated and that will eliminate the drama that adds stress to any practice. Systems development can simplify the operation of the practice and eliminate the oversights that can drag a practice down. When there is a clear vision, a perception of leadership, team empowerment and sound systems, patients have a higher perceived value of the care and practices flourish.

Dentistry and the people we care for are very different than they used to be. Patients now come to us because they understand that we can truly make a difference in their lives. Whether it is improving their ability to function at a higher level at work by eliminating the distraction of pain, increasing their enjoyment of life by eliminating dysfunction, or increasing their self-esteem and social impact by improving their appearance, we must understand that our purpose is greater than fixing teeth. When patients have a higher perceived value of what we can do for them they are more receptive to considering cosmetic and comprehensive care. This session will review the total patient experience beginning with the initial phone call and initial visit. Practice growth and success is dependent on creating a relationship, developing understanding and creating a partnership with the patient in their care. When this occurs patients eagerly accept more of the care they need and refer others to our offices.

Course Objectives

  • In the current economic environment you must be proactive
  • How a true vision can guide the daily decisions in operating a practice
  • Establishing a positive culture enables the doctor, team and patients to enjoy a mutually rewarding experience
  • That there is a process in developing team trust, commitment, accountability and attention to results
  • Understand the importance of time management and how it impacts on the practice
  • Measurement of performance gives us the tools to make good decisions when it comes to the management of the practice
  • The development of a passionate, motivated and efficient team leads to practice growth, profitability and emotional fulfillment for everyone in the practice
  • Patients no longer come to our offices for us to “fix their teeth”
  • Patients want to believe that we can make a difference in their lives
  • The importance of relationships and understanding cannot be understated in raising the perceived value of care
    Exceeding patient expectations inspires trust and confidence
  • We should focus less on the “chief complaint” and more on how dental conditions effect our patients’ lives
  • Verbal skills to counter patients’ apparent objections to treatment
  • Hygiene can contribute to practice profitability by building emotional desire for comprehensive and cosmetic dentistry
  • Patients who believe us, like us and trust us are more likely to make decisions about care independent of insurance restrictions
  • It is important to incorporate and embrace technology to achieve practice growth
  • There are many ways to improve the promotion of our practices in the rapidly expanding digital environment

Suggested Format: Full or Partial Day, Workshop, Keynote
Suggested Audience: Dentists, Hygienists, Admin Team and Clinical Assistants

Dr. Steven M. Katz has lived every dentist’s nightmare of seeing a thriving practice decimated by a series of serious life setbacks, including two years of disability.

An avid student of practice management techniques, Dr. Katz developed a practice vision and goals and implemented the strategies he had learned, as well as some of his own. He trained the team to run the systems flawlessly and with less stress than ever before. The practice tripled in size within a few years. Dr. Katz knows that every practice has similar potential and is eager to help others accomplish similar results in their practices.

Dr. Katz is a graduate of Columbia College (Business and Finance) and the Washington University School of Dental Medicine. He completed a two-year GPR at North Shore University Hospital and continues there as an attending.

A full-time practicing dentist, he lectures nationally and is fully aware of the trends and challenges that other dentists are experiencing.

His first book, They Didn’t Teach Us THAT in Dental School, was published in 2014. During 2014, he won First Place in the Speaking Consulting Network’s Spotlight On Speaking competition and he was also named The Best New Speaker in Dentistry at the Madow Brother’s TBSE event.

Memberships in Professional Associations

  • Master, Academy of General Dentistry
  • Fellow, International College of Dentists
  • Attending, North Shore University Hospital
  • Member, Speaking Consulting Network
  • Member, Academy of Dental Management Consultants

Honors and Achievements

  • Team Dentist, New York Jets (10 Seasons)
  • Dental Consultant to Fox News, NY
  • Owner, Smiles On Broadway Dental Care
  • Founding Partner, Smile Potential Dental Practice Coaching
  • Winner, Spotlight on Speaking Competition, Speaking Consulting Network, 2014
  • Best New Speaker in Dentistry, TBSE, 2014
All dental professionals have the potential to be superstars.

Kelly Fox-Galvagni thrives on helping them harness this potential. Knowledgeable, articulate and energetic, she has been a Clinical Assistant since 1989 and takes pride in the fact that the last three practices she worked in doubled or tripled their production and collection with her influence.

A practice administrator, clinical assistant and certified by the Dental Assisting National Board, Kelly understands the employee point of view and is a master of bridging the communication gap between the dentist and team. She encourages dental auxiliaries to realize dentistry is a career, not a job. She focuses on self-respect, respect for the dentist and team respect. Her love of dental technology and emphasis on embracing new techniques and ideas is contagious.

  • Winner, Spotlight on Speaking Competition; Speaking Consulting Network 2015
  • Certified, Dental Assisting National Board
  • Past President, Long Island Dental Assistant Association
  • Partner, Smile Potential Dental Practice Coaching
  • Member, Speaking Consulting Network
  • Member, Academy of Dental Management Consultants
  • TBSE (The Best Seminar Ever); Audience of 2,000
  • Speaking Consulting Network Spotlight on Speaking Competition
  • Greater New York Dental Meeting (multiple)
  • Woody Oakes Spring Break Seminar; Audience of 500
  • Greater Long Island Dental Meeting (multiple)
  • Big Apple Dental Meeting
  • Connecticut State Dental Meeting
  • CareCredit National Sales Meeting
  • Henry Schein Regional Business Development Meetings
  • Washington University School of Dental Medicine Annual Alumni Meeting
  • NYU Dental School Linhart Continuing Education Program

Dr. Katz and Kelly have delivered over 100 presentations to 6,000 dentists and members of their teams.

“Recently I had the opportunity to spend time with Dr. Steven Katz and Kelly Fox-Galvagni. They did a great job at a large event in Miami. Steve received the distinction of Best New Speaker. If you are looking for new speakers, you will enjoy talking to them.”

—Dr.Gordon Christiansen
Director, Practical Clinical Courses
CEO & Co-Founder, CR Foundation


“Dr. Steven Katz is one of the top coaches in dentistry. As a practice owner and clinician he has seen it all. Steve’s compassion and desire to help others combined with his highly productive practice make him the perfect person to motivate his colleagues. Dr. Katz reveals all of the tips, tricks and secrets you need to know to achieve similar success.”

—Dr. Richard Madow, The Madow Brothers


“Dr. Steven Katz wowed his audiences at the Speaking Consulting Network where he walked away with first place in the Spotlight on Speaking competition. He did the same before an audience of more than 1500 people three months later at TBSE. He and his business partner, Kelly, are two of the rising stars in practice and team development coaching. Treat your audience to this wonderful message of hope.”

—Linda Miles, Founder, LLM & Associates and Speaking Consulting Network, Co-Founder, Oral Cancer Cause


“Your practice management presentation has been an integral part of our meeting’s success in helping the dental office achieve higher standards. Your valuable information in this fast paced industry has proven to be a success for many practices that you have touched. Evaluations for your course were all well received and all rated in the excellent category.”

—Fran McHugh; Executive Director, Greater Long Island Dental Meeting


“Dr. Steven Katz and Kelly Fox-Galvagni have spoken twice at the Big Apple Dental Meeting. Each time they have received wonderful reviews from attendees. In addition, they have been a pleasure to work with from a planner’s perspective. They are extremely well prepared and do not place any extraneous demands on the meeting committee. From my perspective, they are welcome to return to our meeting in the future and I always look forward to their participation.”

—Joy Patane; Executive Secretary, Bronx County Dental Society, Big Apple Dental Meeting


“Dr. Steven Katz and Kelly Fox-Galvagni were two of our top speakers at our Destin 2014 seminar. Their message was well received and resonated among the doctors and staff in attendance. They were a pleasure to work with and I would highly recommend both Dr. Katz and Kelly as a speakers for your next event!”

—Delaine Stewart; Meeting Coordinator, Excellence in Dentistry

Why Choose Steve and Kelly?
  • Known as “Dentistry’s Dynamic Duo”, Steve and Kelly inspire dentists and teams to find a greater sense of purpose and become successful practitioners, while having fun along the way.
  • Steve’s practice tripled in size shortly after he returned from a physical setback, largely due to the strengths of his systems and team.
  • Kelly has been a Clinical Assistant since 1989 and takes pride in the fact that the last three practices she worked in doubled or tripled their production and collection with her influence.
  • Both Steve and Kelly have won the Speaking Consulting Network’s Spotlight On Speaking competition.
  • Steve is proud to have been named The Best New Speaker in Dentistry at the Madow Brother’s TBSE event.
  • Steve’s first book, They Didn’t Teach Us THAT In Dental School, was published in 2014.

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